Salesforce Service Cloud For Dummies (pdf)

Description

Salesforce Service Cloud For Dummies is one the first books to focus specifically on Salesforce Service Cloud software. With it, you’ll discover how to set up a sophisticated support center for your business in a matter of a few hours. Whether you’re a service executive, manager, support agent, or system administrator, you will discover how to maximize usage of Service Cloud through best practices and step-by-step guidelines. This book will help your customer service departments gain a holistic view of the customers they serve, and provide your customers with meaningful, efficient interactions.

• Examines how to enable your agents to provide efficient service
• Discusses how to interact with customers through any channel
• Offers insights on improving internal communication and collaboration
• Shows how to resolve customer’s questions in a timely manner

Take advantage of this opportunity to be heard above your competition with the help of Salesforce Service Cloud For Dummies.